Setting Up Indoor Plugs

How to setup your Cync and C by GE Indoor Smart Plug in the Cync App.

Pairing to the Cync App

  1. Plug in the Indoor Smart Plug within wi-fi range
  2. Open the Cync App
  3. To begin setup, select “Add Devices" at bottom of your home screen
  4. Select the device type “Plug” and follow the instructions on the app screens

 

Helpful Hints

  • Make sure you are connecting to the 2.4GHz band on your wi-fi router. Cync is not compatible with 5 GHz networks.
  • Be sure the Smart Plug is in setup mode. The LED indicator will blink blue when it’s in setup mode. If the LED is not blinking blue, press the side button for at least 10 seconds, until it begins blinking blue.

 

Troubleshooting Tips 

  • Why can't the app locate my plug? 
    • Confirm the plug is plugged all the way into a wall outlet.
    • Make sure your plug is still in setup mode. The LED indicator will be blinking blue. 
    • Make sure your phone's Bluetooth is on.
    • Move your mobile phone closer to the Smart Plug.
    • Power cycle the plug by unplugging it, then plugging it back in. 

  • Why do I need to update my devices in app? 
    • It is important to keep your device’s firmware updated regularly. This will ensure that the devices are functioning properly, and all your smart products work together to provide the best user experience.
  • Why did an update fail during setup? 
    • There are many reasons why a firmware update may have failed during execution. If a failed update occurs, try the update again. If that doesn’t resolve the issue, then one of these common issues may be the cause:
      • Ensure your phone is connected to the internet using either mobile data or Wi-Fi.
      • Make sure the Wi-Fi router that your plug is connected to is powered on and broadcasting. Wi-Fi enabled devices need to be connected to the internet to complete firmware updates.
      • Stand closer to your device. When updating firmware, ensure you are no more than 40 feet from the device.
  • Why can't I connect the plug to my home Wi-Fi network? 
    • If you're having issues connecting to your home Wi-Fi network, here are some common solutions:
      • Make sure your phone is connected to your home's Wi-Fi network prior to setup. 
      • Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
        • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
      • Make sure you are connecting to the 2.4GHz band on your wi-fi router. Cync is not compatible with 5 GHz networks.
      • Check your Wi-Fi signal strength at the plug's location. You can do this by looking at the Wi-Fi signal strength on your phone.
        • If you do not have a strong signal strength:
          • Move the plug closer to your router or install a Wi-Fi repeater.
          • If you have a Wi-Fi repeater, move it halfway between the plug and your router to improve signal strength.
      • Power cycle the plug by unplugging it, then plugging it back in

    If these tips do not resolve your issue, you may need to factory reset your device. Resetting the device will require you to set it up in the app again. Any settings, scenes, or schedules for the device will be deleted.