Setting Up Light Strips

How to setup your Cync and C by GE Smart Light Strips in the Cync app. This article includes both types of light strips: Bluetooth only and Direct Connect (Wi-Fi + Bluetooth).

If you want to set up your Cync and C by GE Smart Light Strips directly to the Google Home app (not using the Cync app) follow these Google Seamless Set Up instructions.


Pairing to the Cync App

Follow these steps to setup your Smart Light Strips in the Cync app:

  • Open the Cync app
  • Select “Add Devices” at the bottom of your home screen to begin setup
  • Select the device type “Light Strips” and follow the instructions on the app screens


Helpful Hints

  • Make sure each of your light strips are within 40 feet from another Cync or C by GE smart device if you have more than one device in your home. This will help keep your smart lights connected.
  • To control your Bluetooth only light strip with a voice assistant like Google Home or Amazon Alexa, you will need at least one Wi-Fi enabled smart device in your home like an Indoor Smart Plug, Direct Connect Light, or Wired Switch.
  • Direct Connect Lights are Bluetooth and Wi-Fi enabled, meaning they can be linked to your voice assistant without an additional Wi-Fi enabled device.


Troubleshooting Tips

  • Why can’t the app locate my light strip?
    • Make sure Bluetooth is enabled on your phone.
    • Check that your light strip is powered on.
    • Make sure you are standing near the device during setup.
    • If you are still experiencing issues, power cycle the light by unplugging the light strip for 30 seconds, then plugging back in.
  • Why do I need to update my devices in app?
    • It is important to keep your device’s firmware updated regularly. This will ensure that the devices are functioning properly and all your smart products work together to provide the best user experience.
  • Why did an update fail during setup?
    • There are many reasons why a firmware update may have failed during execution. If a failed update occurs, try the update again. If that doesn’t resolve the issue, then one of these common issues may be the cause:
      • Ensure your phone is connected to the internet using either mobile data or Wi-Fi.
      • Check that Bluetooth is enabled on your smart phone. Bluetooth only devices need Bluetooth enabled to update firmware.
      • Do not close the app while firmware updates are in progress. This will cancel the update.
      • Stand closer to your device. When updating firmware, ensure you are no more than 40 feet from the device.
  • Why can't I connect my Direct Connect Light Strip to my home Wi-Fi network? 
    • If you're having trouble connecting to your home Wi-Fi network, here are some common solutions:
      • Confirm your Wi-Fi Router is powered on and broadcasting.
        • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
      • Check your Wi-Fi strength at the light's location. You can do this by looking at the Wi-Fi signal bars on your phone.
        • If you do not have a strong signal strength:
          • Move the light closer to your router or install a Wi-Fi repeater.
          • If you have a Wi-Fi repeater, move it halfway between the light and your router to improve signal strength
      • If you are still experiencing issues, power cycle the light by unplugging the light strip for 30 seconds, then plugging back in.
          • Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync and C by GE products are compatible with most routers of this type.

      If these tips do not resolve your issue, you may need to factory reset your device. Resetting the device will require you to set it up in the app again. Any settings, scenes, or schedules for the device will be deleted.