Setting Up Wire-Free Remotes

How to setup your Cync and C by GE Wire-Free Remote in the Cync app.

Pairing to the CYNC App

Follow these steps to setup your Wire-Free Remote in the Cync app:

  1. Open the Cync app
  2. Select “Add Devices” at the bottom of your home screen
  3. Select the device type “Wire-Free Remotes” and follow the instructions on the app screens

If you want your Smart Remote to control other Cync and C by GE devices (like plugs, lights and other switches), assign these devices to the same Room or Group as the remote.

 

Helpful Tips

  • The Remote's LED indicator must be blinking blue to indicate it is in setup mode and ready pair to the Cync app. If it is not blinking blue, simply press any button on the remote for five seconds until it starts blinking blue.

 

Troubleshooting

  • Why can't the app locate my Wire-Free Remote? 
    • Confirm that you are selecting the “Wire-Free Remote” device type when setting up in app.
    • Make sure your phone's Bluetooth is turned on.
    • Make sure your phone is within 25 feet of the Remote.
    • Confirm the battery pull tab is removed and the Remote is in set up mode (LED light is blinking blue).
    • Force close the Cync app, then reopen the app and try again.
  • Why do I need to update my devices in app?
    • It is important to keep your device’s firmware updated regularly. This will ensure that the devices are functioning properly and all your smart products work together to provide the best user experience.
  • Why did an update fail during setup? 
    • There are many reasons why a firmware update may have failed during execution. If a failed update occurs, try the update again. If that doesn’t resolve the issue, then one of these common issues may be the cause:
      • Ensure your phone is connected to the internet using either mobile data or Wi-Fi.
      • Check that Bluetooth is enabled on your smart phone. Bluetooth only devices need Bluetooth enabled to update firmware.
      • Do not close the app while firmware updates are in progress. This will cancel the update.
      • Stand closer to your device. When updating firmware, ensure you are no more than 40 feet from the device.

If these tips do not resolve your issue, you may need to factory reset your device. Resetting the device will require you to set it up in the app again. Any settings, scenes, or schedules for the device will be deleted.