HomeKit

Setting up and controlling your CYNC or C by GE Bluetooth Lights with HomeKit.

Enable HomeKit Control 

First, if you haven't already, pair your C-Reach and Cync/C by GE Bluetooth lights to the Cync app. 

Second, follow these instructions based on your situation. 

If this is your first time setting up Cync/C by GE Bluetooth lights with HomeKit:

  1. Open the Cync app and go to Settings.
  2. Select Voice.
  3. Select HomeKit & Siri and follow the instructions in the app.

If you have previously set up Cync/C by GE Bluetooth lights with HomeKit and want to add more:

  1. Open the Cync app.
  2. Go to the app Home where you have your C-Reach assigned.
  3. Select Add Devices at bottom of your home screen.
  4. Select the device type Lights or Light Strips and follow the instructions in the app.

 

Helpful Tips 

  • Currently, only Bluetooth Cync/C by GE light bulbs and light strips are compatible with C-Reach and HomeKit. If you have other Cync/C by GE devices paired to your Cync App, you will need to create another app Home with the C-Reach and Bluetooth lights you want to control with HomeKit. 
  • For the best experience, plug in the C-Reach close to your home Wi-Fi router. 

 

Troubleshooting Tips 

If you are having issues trying to connect your Bluetooth Cync/C by GE lights to HomeKit, here are some common solutions.
  • Confirm your C-Reach and Cync/C by GE Bluetooth lights are paired to the Cync App.
  • Distance between the C-Reach and your Bluetooth lights should be less than 25 feet apart during the setup process.
  • Make sure your C-Reach is plugged in and not obstructed by furniture.
  • Confirm your Cync/C by GE Bluetooth lights are powered on at the switch.
  • Power cycle your lights by turning them off at the power source for 10 seconds, then turning them back on.
If your Bluetooth Cync/C by GE lights are not responding to HomeKit, here are some common solutions.
  • Check your wi-Fi strength at the C-Reach location (you can do this by looking at the Wi-Fi signal bars on your phone)
    • If you do not have a strong signal strength:
      • Move C-Reach closer to your router.
      • If you have a Wi-Fi Repeater, move it halfway between the C-Reach and your router to improve signal strength.
  • Confirm the C-Reach is plugged in and not obstructed my furniture or other items.
  • Make sure your Cync/C by GE Bluetooth lights are powered on at the switch.
  • Check to confirm your phone is connected to your Home Wi-Fi.
  • Move C-Reach or Bluetooth light close to each other.
  • Power cycle your C-Reach by unplugging for 10 seconds, then plugging back in.
  • Power cycle your lights by turning them off at the switch for 10 seconds, then turning back on.
  • Force close and reopen the HomeKit App.