Cync App Release Notes for iOS

6.22.1
6.22.0
6.21.0
6.20.0
6.19.0
6.18.0
6.17.0
6.16.0
6.15.0
6.14.0
6.13.0
6.12.0
6.11.0
6.10.2
6.10.0
6.9.2
6.9.1
6.9.0
6.8.2
6.8.1
6.8.0
6.7.1
6.7.0
6.6.2
6.6.1
6.6.0
6.5.1
6.5
6.4

iOS 6.22.1

November 5, 2025

Bug fixes for the iOS 26 navigation issues.

iOS 6.22.0

September 26, 2025

App support for the exciting new Eaves String Lights, bringing new Cync lighting capabilities to the outside of your home!

iOS 6.21.0

August 25, 2025

Introducing our newest modern style dimmers and switches and a few minor bug fixes.

iOS 6.20.0

May 1, 2025

App support for the exciting new Outdoor Neon Light Strips. Minor bug fixes.

iOS 6.19.0

March 10, 2025

Exciting new cafe lights, multi-button switches and paddle dimmers. Minor bug fixes.

iOS 6.18.0

February 19, 2025

General bug fixes and app support for Cafe String Lights.

iOS 6.17.0

November 12, 2024

General bug fixes and minor UX enhancements.

iOS 6.16.0

July 9, 2024

Welcoming the newest product line addition to the Cync platform, Undercabinet Fixtures! Available in 12in, 18in, and 24in, including the puck version. These sleek edge-lit lights illuminate countertops with vibrant colors and no hot spots, making them a perfect addition to your Cync ecosystem.

• Added default color favorites for easy selection in your favorites section.
• Slight modifications to scenes and schedules, including a minor troubleshooting section for your devices.
• Now supporting all font size scaling.
• Increased the minimum supported iOS version to 15.
• Alleviated some instances of lights not responding to commands simultaneously.
• General bug fixes and performance improvements.

iOS 6.15.0

April 8, 2024

The bug fixes in this release mainly focus on adjustments for some connectivity issues when switching from BLE to Wi-Fi and adjustments for connectivity when attempting to reach devices outside of the mesh area limit.

iOS 6.14.0

September 25, 2023

Enhanced Dimming Range - By updating your Cync branded lighting devices to the latest firmware, their brightness range will now be expanded to support even lower dimming than before while maintaining maximum brightness.

Guest Out-Of-Home Control - Guests users can now control all devices (excluding cameras) when out of home as long as those devices are powered and have a Wi-Fi connection.

Cync Suggested Custom Shows Browser - Shows have a new tab! You can now explore Cync suggested light and music shows and save them to your custom shows to use whenever.

Scenes/Schedules Updates - Scenes and schedules have some quality of life updates, including better navigation for choosing lights in your home.

View MAC Address During Discovery Scan - For those who need it for IT security purposes, you now have the ability to view the MAC address directly from the device discovery card.

Mic Sensitivity - For all Dynamic Effects products, you now have the ability to adjust the microphone sensitivity level of your devices. Adjust at an individual level, or adjust all at once or devices currently playing a music show.

Reorder Custom Shows - You can now reorder your custom shows to make sure the shows you use the most often are right in front of you.

iOS 6.13.0

June 1, 2023

General bug fixes, and minor UX enhancements.

iOS 6.12.0

April 4, 2023

Welcome Neon Shape Lights to our Dynamic Effects product line! This product will allow you create your own custom neon shapes or designs to your space, and will be discoverable in this update under the Light Strips category in your add device list.

New Enhancements and Features!

• Segmentation Color Control support for all Dynamic Effects products: Under the device drawer you will now see a new icon for segmentation for all of your Dynamic Effects products. This new update will allow you to adjust the static color/brightness of all of the individual segments of your strip. You can also save your adjustments as a Saved layout to be called upon again with a single button press or with voice.
• Rooms and Groups enhancements: You can now add multiple devices to rooms/groups at a time during creation, and can also edit multiple devices within existing rooms/groups as well. We also added more locations to where you can create rooms/groups.

To top off these new additions to Cync, there are also several dozen bugfixes and performance improvements in this release.

iOS 6.11.0

February 15, 2023

Dynamic effect bulbs are here! In this 6.11 update we are adding the A19 and BR30 Dynamic Effects bulbs as discoverable products in your device list. Added with these products is the ability to control the color of the 4 quadrants. Open the drawer and select the new icon to change segment color.

Other notable enhancements:

• We have added Google single click linking to provide a faster and easier linking process for Google Home.
• We have added loading indicators on your devices while determining connectivity.
• We have added the ability to change your account email address in the app.

And as always, general bug fixes and performance improvements.

iOS 6.10.2

December 13, 2022

This bugfix release addresses firmware update issues, especially for Bluetooth devices that were not successfully performing updates.

iOS 6.10.0

November 15, 2022

Cync 6.10 includes fixes and enhancements for light shows, connectivity, and firmware updates. Highlights include:

• New Color Smoothing option for the Wave light show effect that will create much smoother color transitions when selected.
• Faster transition times between colors in light shows.
• Ability to leave the firmware update page and let updates finish behind the scenes, unless Bluetooth-only devices are updating.
• Commands that previously required a Bluetooth connection can now be sent via the cloud and when away from home in many cases, as long as firmware is up to date (excludes Bluetooth-only devices like some C by GE bulbs, remotes, or motion sensors).
• Support for new 4” and 6” Cync Smart Wafer Downlights with Reveal.
• Many general bug fixes and performance improvements throughout the app.

iOS 6.9.2

November 6, 2022

This bugfix release corrects an issue with postal code parsing for new users.

iOS 6.9.1

October 28, 2022

This bugfix release corrects an issue with the What’s New feature of the Cync App.

iOS 6.9.0

October 4, 2022

We’ve added a number of enhancements to the Cync app in 6.9 meant to improve the performance of your smart home devices, including:

• Auto Update, which is a new feature that will automatically update the firmware of your eligible Cync devices overnight. Enabled by default, Auto Update ensures that you get all the latest performance improvements and features without ever needing to do manual firmware updates in the Cync app. This feature is supported by almost all Cync Wi-Fi enabled devices. Bluetooth-only devices like the original C by GE bulbs, remotes, and motion sensors will still need to be updated manually using the Cync app. You can disable this feature in the settings for your Home.
• Additional improvements to firmware update flows in the app, resolving bugs where updates could fail to start, or fail to finish repeatedly.
• Connectivity enhancements, especially for homes with more Cync devices or with larger floorplans where devices are further apart from each other.
• Tweaks and enhancements to light shows, including redesigned tiles that preview the colors of a light show before it’s activated.

iOS 6.8.2

August 18, 2022

This release includes a hotfix for users that could lose app-based control of their thermostat in certain situations.

iOS 6.8.1

August 11, 2022

This release includes fixes for Alexa linking issues and prepares the app for iOS 16 changes.

iOS 6.8.0

August 8, 2022

It’s time to have fun with light shows! 6.8.0 brings pre-set and customizable light shows to all Cync Full-Color bulbs and strips. Rainbows, auroras, and volcanoes will transform your whole space. Want something unique to you? Create your own show with a custom color palette and transition effects.

We’re also launching support for our all-new light strip lineup! We increased the length of our strips and added individual color sections, giving light shows a whole new look with many colors on your strip at the same time. We’ve also added music sync capabilities on some of the new models to react to your favorite songs and games for another level of immersion. Music Sync is only compatible with Full Color Dynamic Effects lights - coming soon!

We can’t wait to see what you make, so tag us on social media @gelighting with #LifeInCync for a chance to be featured on our social channels and website!

6.8.0 also includes other enhancements and fixes, including:

• Enabled person detection for cameras to “on” by default for newly set-up cameras; this helps limit false alerts and conserves battery life.
• Added better error handling for accounts that are temporarily locked after many incorrect password attempts.
• The ability to unlink and relink your Cync account with Alexa from within the Cync app.
• General bug fixes and performance improvements, including several crash scenarios.

iOS 6.7.1

July 19, 2022

This hotfix release corrects a firmware update crash scenario found after the release of 6.7.0.

iOS 6.7.0

July 13, 2022

We’ve been busy overhauling the entire Scenes and Schedules section of the app to add new features and make it more user-friendly, and we’re excited to finally launch it in 6.7.0. To better summarize these new changes, we’ve added additional detail to our What’s New site, which you can view here. The highlights include:

• Changed the name of the “Scenes” section of the app to “Routines”.
• Added the ability to schedule both scenes and individual devices, where previously you had to create a scene and then create an automation for that scene.
• Added dynamic sunrise and sunset options for schedule execution times, which will adjust dynamically throughout the year based on the user’s location. We also now prompt users for their postal code so we can accurately calculate sunrise/sunset.
• Added the ability to define a Start and End time for a single schedule, where previously users would have to create two separate schedules for Start and End.
• Users can now sort their scenes, which used to be in alphabetical order only.

We’ve also added a permanent link to the What’s New website for Cync, found in the settings menu. For brand new users, they will be presented with a more helpful tour of key Cync features following account creation now.

To top off these excited new additions to Cync, there are also several dozen bugfixes and performance improvements in this release.

iOS 6.6.2

May 19, 2022

This hotfix release corrects a crash scenario found after the release of 6.6.1.

iOS 6.6.1

April 28, 2022

This minor release includes general bugfixes for device settings screens.

iOS 6.6.0

April 12, 2022

This app update brings support for two new products and a few enhancements to better educate users about the connection status of devices. We’ve also added a new page that will display for all users following major app updates to better communicate what’s new and exciting in Cync!

• Support for the Cync Full Color A21 100W bulb launching in May 2022 at select retailers. These things are seriously bright, especially when it comes to RGB colors – all in a small enough bulb to fit in most lamps!
• Support for the Cync Outdoor Battery Camera, which we plan to launch publicly in June 2022. A super-simple mounting system combined with fantastic image quality, night vision, two-way talk, and Cam Cync storage plans make this an awesome new addition to the Cync family.
• More information is now included in device settings pages to show how it’s connected. Cync utilizes both BLE and Wi-Fi in many products, and you can now see the connection status details including how your BLE mesh is connected.
• A What’s New popup will display after major app updates. These popups will provide valuable education on new features, products, and fixes, with links to learn more on our Cync website.

iOS 6.5.1

March 10, 2022

General App Enhancements

• Updated daylight savings time function on Thermostat Schedules
• Added Alexa App-to-App account linking feature

Bug Fixes

• Resolved sound quality on the Outdoor Wired Camera while using 2-way talk
• Resolved Clip History Filtering not allowing full date range of clips when quickly opening to the screen
• Resolved Camera Subscription Trials showing as active on Outdoor Wired Cameras when expired and preventing SD card clips from recording
• Resolved app crashing after returning from background on an account with Indoor and Outdoor Cameras

iOS 6.5

February 23, 2022

New Products

• Added support for Cync Wired Outdoor Camera

General App Enhancements

• Removed the need to view Terms of Service

Indoor Camera Enhancements

• Added the ability to filter clips and view Clip History

Thermostat Enhancements

• Updated Thermostat - Sensor's schedule - Sensor Offline
• Added the ability send Zip code info to the Cloud

Bug Fixes

• Resolved manual out-of-home execution of scenes failing to complete action when Wafer Downlights, Reveal or Deco bulbs are set as the proxy device
• Resolved entity error after creating a new account
• Resolved the control screen background remaining black when heating / cooling is running under Thermostat - Eco Mode
• Removed dot indicator from the thermostat offline sensor
• Resolved the inability to overwrite existing setpoint when schedule limit is reached under Thermostat - Schedule
• Resolved the offset value exceeding the allowable range after changing the temperature unit under Thermostat - Calibration
• Resolved an error where BLE devices show as "BLE disconnected" in a C-Reach location
• Removed the "+" icon in the top right corner on the Reveal tab for Reveal RGB bulb.
• Resolved cropped text on the Reveal tab when a TrueImage is added for a Reveal bulb.
• Resolved RGB and Color Temperature Control bulbs not changing RGB color for all bulbs in a single room
• Resolved error where the user stays on device details page after the device is deleted
• Resolved missing group name that is not shown on the device details page
• Resolved Deco bulbs not showing as disconnected when power is turned off (WiFi only)
• Resolved Climate Service screen not updating after being backgrounded
• Resolved Wired switch/dimmer/plug inability to add to group
• Updated Scheduling function when a user navigates back a screen during commissioning
• Updated Device Details screen
• Resolved an error where an Outdoor plug previously commissioned in Android shows an unassigned device in iOS
• Resolved No activity / loading indicator on the "Searching for networks" screen under Commissioning
• Resolved Delete Schedule design
• Resolved Wi-Fi network change for one Direct Connect device automatically setting to same network for all other devices

iOS 6.4

January 25, 2022

New Products

• Added support for new Cync Reveal Smart Lights
• Added support for new Cync Decorative Smart Lights
• Added support for new Cync Wafer Downlights

General App Enhancements

• Improved the control slide out tray for rooms, group, and products for easy access to Color Controls and Settings
• Added True Image to Group Settings and Product Settings
• Fixed a bug where C-Reach failed to commission
• Fixed multiple bugs for Indoor Camera
• Added the ability to manually delete account under Settings

Thermostat Enhancements

• Improved setup and settings workflows
• Added detailed wiring instructions during thermostat product setup
• Fixed Thermostat’s Emergency Mode not adhering to heat schedule
• Improved the Schedule page for Sensors

Bug Fixes

• Updated Thermostat Advanced Settings menu
• Resolved an error popup that appears when a user selects OK on "Access you Home Data Permission" after a new install
• Updated Invite Guest function
• Resolved Wired Switch with Cync load type showing on the Home screen
• Resolved C-Reach failing to commission
• Resolved artifacts in the settings screen during the transition from the Device Control screen
• Resolved indication when the End Time is earlier than Start Time
• Resolved the indication of total number of detection schedules
• Resolved user getting stuck at device details screen after applying new load type to a wired switch
• Removed duplicate Add Device button displayed on Edit Room screen
• Resolved the different heat/cool setpoints to match when switching from Celsius to Fahrenheit
• Resolved visible truncated text on UI for Detection Settings
• Resolved thermostat continuing to display in Fahrenheit when user's phone settings is in Celsius
• Resolved scheduled set point not deleting from schedule list when external sensor is deleted
• Updated scan screen under Thermostat - Add Sensor
• Resolved flashing screen after selecting Yes on the Sensor Setup screen
• Resolved save button on Motion Zone only being active and working for zone modification
• Resolved Wire-Free Remote/Switch not resetting when deleted from the Cync app
• Resolved Bluetooth check not activating when Bluetooth is disabled during set up
• Added loading indicator for Thermostat Sensor schedules
• Resolved black screen after device is deleted
• Resolved app not prompting thermostat firmware updates
• Resolved setpoints continuing to be calculated in Fahrenheit when setting temperature to Celsius
• Added brightness percentage to display on slider when user interaction
• Resolved localization
• Resolved thermostat appearing in an unassigned location for scenes
• Resolved screen changing while tapping on Cancel button on the "Pairing the sensor failed" screen
• Resolved a bug where choosing thermostat sensor reset "Start Time" while adding a new setpoint
• Resolved a bug where audio did not play during SD Card clip playback even when Record Audio had been selected
• Resolved a bug where changing the temperature unit from Fahrenheit to Celsius the Eco temp continued to display in Fahrenheit in the Settings
• Resolved the inability to find WiFi networks on a thermostat after a commissioned thermostat had been deleted
• Resolved text on commissioning screens that was truncated on smaller screens or larger text
• Resolved bug where Outdoor Plug outlets toggles turn back on in the app, when physical outlets are turned off.
• Resolved delay setting RGB and Color Temperature Control when applying color to devices in different rooms
• Resolved a typo in "No Clips Yet" message copy under camera
• Resolved camera offline message that is shown after opening the shutter.
• Resolved cropped text on Allow Notifications and Connection Failed screens during Camera commissioning.
• Resolved Wi-Fi indicator being unchecked by default
• Resolved a bug where the user is taken to the 1st onboarding screen instead of the Log In screen, after logging out and reopening the app
• Resolved camera requests permission for video/screen shot after recording
• Resolved camera live view showing time watermark by default
• Resolved no visual cues until the user opens the Notifications screen under Thermostat - Filter Service
• Resolved incorrect option that was selected by default under Thermostat - Filter Service - Remind Me dropdown menu
• Resolved the visual clues that appeared in the Settings and on the Controls screen, when the Filter replacement reminder checkbox is not selected
• Resolved sensor temperature not updating to bold when active schedule is changed under Thermostat - Controls
• Resolved setpoints that were not being added in chronological order
• Resolved the preselected power wire to the correct option when changing system type for a thermostat
• Resolved a bug where users could not control Fan Speed Switch speeds out of home
• Resolved History not loading for Thermostat