Using Alexa with Cync

Setting up and controlling your Cync devices with Alexa

Quickly navigate to a specific section by selecting a link below.

Setting up Alexa with Works with Alexa
Helpful Hints
Troubleshooting Tips

Voice Commands
Cync Scenes in Alexa
Helpful Hints
Troubleshooting Tips

There are two options when deciding how you want to set up and control your Cync devices with Alexa.

Works with Alexa requires the use of the Cync app to pair devices with Alexa. This method is compatible with all Cync and C by GE devices (excluding wire-free devices).

Frustration Free Setup allows you to pair Cync devices directly to the Alexa app without the use of the Cync app. Frustration Free Setup is only compatible with Cync Light Bulbs, Light Strips, and the Indoor Plug.

Works with Alexa

Setting up Alexa with Works with Alexa
Helpful Hints
Troubleshooting Tips

Setting Up Alexa Control - Works with Alexa

First time set up with Alexa:

1. First, set up and connect all Cync devices in the Cync app.
2. Install and open the Alexa app.
3. Tap the menu icon and select Skills & Games.
4. Tap the search icon and type in Cync.
5. Select the Cync Skill and tap Enable to use.
6. Enter your Cync account login information.
7. You will be prompted to Discover Devices after logging in. Tap the Discover Devices button.
8. Alexa will discover your Cync devices and will be able to start controlling them. You can use the Alexa app to add them to rooms, create routines, and more.

Connecting additional Cync devices to Alexa:

1. Set up and connect your Cync devices in the Cync app.
2. In the Alexa app, navigate to the devices page. If you see your device listed, you're done! Alexa automatically discovers your new Cync devices within 30 seconds of completing setup.
3. If you do not see your new device listed, simply say the command, “Alexa, discover devices”.

Helpful Hints

• Make sure the names you give your Cync devices in the Alexa app matches the name in the Cync app.
• The device name in both apps should be something that can be easily said in a voice command. For example, name the smart plug in your living room, “Living Room Plug” instead of an abbreviation like “LR Plug."

Troubleshooting Tips

Unable to connect to my Alexa account.

1. Restart your Echo device.
2. Check your internet connection and that the Echo is connected to Wi-Fi.
3. Restart your modem and router
4. Move the Echo device closer to the modem or router.
5. Factory reset your Echo device.
6. If you are still unable to connect to your Alexa account, visit the Echo Device Forums for more help.

Common solutions having trouble to connect your Cync devices to Alexa.

1. Confirm your Cync devices are paired with the Cync app.
2. Confirm you are using the correct Cync login credentials by logging out of the Cync app, then logging back in. Go back to the Alexa app and try enabling the Cync skill again.
3. If you have previously set up Cync devices with Alexa and want to add more:
   
   • Check your devices page in the Alexa app. If you see your device listed, you’re done! Most of the time, Alexa automatically discovers your new Cync devices within 30 seconds of completing setup.
   • Give a voice prompt to Alexa by saying, “Alexa, discover devices.”

Frustration Free Setup

Setting up Alexa - Frustration Free Setup

Frustration Free Setup makes it easy to set up newly purchased Cync products directly with your Amazon Echo Alexa-enabled device.

This feature is currently only available for the Alexa-enabled devices below:

• Echo Show (All Generations)
• Echo (2nd Generation and newer)
• Echo Dot (2nd Generation and newer)
• Echo Studio

Before you begin, make sure that you are purchasing a Cync device that is compatible with Frustration Free Setup:

• Cync Soft White A19 Bulb
• Cync Tunable White A19/BR30 Bulbs
• Cync Full Color A19/BR30 Bulbs
• Cync Indoor Plug
• Cync Outdoor PAR-38 Bulb
• Cync Full Color 4-inch/6-inch Wafer
• Cync Tunable White 4-inch/6-inch Wafer
• Cync Full Color ST19/G25 Bulbs
• Cync Soft White ST19/G25/BC/BM Bulbs

If you are purchasing this product on Amazon and already have a compatible Alexa device:

1. On the product page, navigate to the check boxes underneath 'Add to Cart' and 'Buy Now'.
2. Assure the check box Link to my Alexa account and to Cync to simplify setup is selected. This will pre-pair the Cync product with your Alexa account.
   NOTE: you must be logged into the same Amazon account associated with your compatible Alexa device for this option to be available.
3. Purchase the device.
4. When you receive the device, power it on. Alexa will automatically find and add the device so you can control it without needing to do any setup. You should see a notification from the Alexa app that your device was added.

If you are purchasing a Cync device from another retailer or received it as a gift, and you have a compatible Alexa-enabled device:

1. Power on your device.
2. Ask your compatible Alexa device to discover devices by saying “Alexa, discover devices.” Alternatively, you can use the Alexa app and use the Discover Devices feature.
3. Alexa will locate the devices and set them up. You should receive a notification from the Alexa app that it is controllable.

Controlling Cync Devices with Alexa

Voice Commands
Cync Scenes in Alexa App
Troubleshooting Tips

Voice Commands

When addressing your lights with voice, you can say “lights,” and the name of the room your lights are in (for example, Living Room) or the name you assigned your lights.

Here are some voice commands to get you started.

Brightness (All Cync lights)

• Alexa, dim lights to 50% [options: up to 100%].
• Alexa, set lights to 25% [options: up to 100%].
• Alexa, make lights brighter.
• Alexa, make lights dimmer.

Color Temperature (Cync Tunable White and Full Color Lights only)

• Alexa, set lights to soft white [options: cool white, bright white].
• Alexa, set lights to candlelight.
• Alexa, set lights to white [options: cool, warm, relax, daytime white, sunset].

Reveal Lighting

• Alexa, set [room/light name] to reveal.

Scenes

• Alexa, start [scene name].
• Alexa, begin [scene name].
• Alexa, activate [scene name].

Cync Scenes in Alexa

Import Cync Scenes into Alexa

1. From the Cync Home screen, select Settings.
2. Select Voice.
3. Select Alexa > Link Alexa and follow the prompts. This will link the Alexa app to your Cync app.
4. Once the apps are linked, Alexa will sync your existing scenes, and will add new scenes as you create them within the Cync app.
   NOTE: You may need to relink your Alexa app if your Cync Scenes are not appearing.

Using Cync Scenes with Alexa Voice Control

When addressing your Cync Scenes with voice, you can start by saying "Alexa" and the name of the Cync Scene you are trying to initiate. For example:

• "Alexa, activate [scene name]."
• If you have a Cync Scene named Goodnight you can say, "Alexa, activate Goodnight" and the Cync Scene will initiate.
• A starting command must be given to your Alexa before the Scene name is said (i.e., start, begin, or activate).

Using Cync Scenes in Alexa Routines

1. On the Alexa Home screen, select the More button in the carousel at the bottom of the screen.
2. Select Routines from the list to add or modify an Alexa Routine.
3. Add a new Alexa Routine using the plus button or select an existing one.
4. Select Add action, then select Smart Home to navigate to your Cync devices.
5. On the Smart Home screen tap Control scene to view the list of your imported Cync Scenes.
   
    
6. Choose a Cync Scene to add to your Alexa Routine, and select Add.
   

Helpful Hints

• Once you have linked your Alexa app with the Cync app your Cync Scenes will automatically sync when you add or remove them.

Troubleshooting Tips

If your Cync devices are not responding to Alexa voice commands or the Alexa app, here are some common solutions:

• Confirm your Cync devices are paired with the Cync app.
• Ensure you haven’t changed your Wi-Fi network credentials and that the Cync/C by GE device is within range of your Wi-Fi router.
  
  • If you have changed your Wi-Fi credentials, or changed providers, you'll need to update your Wi-Fi in the Cync app.
• Confirm you’ve enabled the Cync skill in the Alexa app. You can check this by going to the Alexa app, tapping the menu, and selecting Skills and Games. Then select Your Skills. If Cync or C by GE is not listed, enable the skill.
• If your Cync or C by GE devices are not displaying in the Alexa app, disable the skill, then enable it again.
• Give a voice prompt to Alexa by saying, “Alexa, discover my devices.”
• Power cycle your Cync/C by GE devices by powering off for 10 seconds, then powering back on.