Camera Subscriptions

Easily and securely store clips from your Cync Camera to the cloud with a Cam Cync subscription.

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Free 30-Day Trial

Immediately after setting up your Indoor Camera, you will receive a free 30-day trial of backup video storage on Cam Cync. The free trial includes: 

• Two weeks of unlimited clip storage at a time.
• Filtering clips by motion, sound, or people detection events.
• Downloading and sharing clips from your mobile device.
• High-definition 1080p video recordings.

NOTE: If you don’t subscribe before the 30-day trial period ends, you’ll no longer automatically record new clips and you’ll lose access to previously recorded footage after 14 days.

Subscriptions

After your 30-day trial you have the option to sign up for a monthly or annual Cam Cync subscription.

• Annual Subscription — $30 / year (20% savings over monthly!)

  • Your subscription starts on the day you sign up.
  • The $30 annual subscription fee is charged on the day you sign up.
  • The subscription will automatically renew on the same day each year as the initial start date. 
  • If you start an annual subscription during your 30-day free trial period, it will delay the start of your subscription, and the billing for that subscription, to the end of the trial period. There will be no disruption in service from the trial period into the paid subscription period.
  • Unlimited cloud storage. Clips are saved for 14 days at a time.

• Monthly Subscription — $3 / month

  • Your subscription starts on the day you sign up.
  • The first $3 monthly subscription fee is charged on the day you sign up.
  • The subscription will automatically renew on the same of the month as the initial start date.
  • If you start a monthly subscription during your 30-day free trial period, it will delay the start of your subscription, and the billing for that subscription, to the end of the trial period. There will be no disruption in service from the trial period into the paid subscription period.
  • Unlimited cloud storage. Clips are saved for 14 days at a time.

How to Subscribe

1. After pairing your Cync Camera to the Cync app, log into your Cync account through the Web Portal.
2. Your Cync Camera will display with a Subscribe option. Select Subscribe. 
3. Follow the instructions to complete payment and finalize subscription. 

Cancelling a Subscription

You can cancel a subscription at any time, which will stop your next automatic renewal from occurring. You can cancel your subscription in the Cync Web Portal. After cancelling your subscription, your service will remain active until the end of your currently paid period (the end of your monthly or annual term). At the end of that period, your subscription will end and video will no longer be recorded to the cloud. Your clips will remain viewable for the normal 14-day storage period.

Troubleshooting

• First, make sure you have a Cync app account. You will login with the same credentials as your Cync app account. You can create an account by downloading the Cync app on your iOS or Android phone, and creating an account.
• If you forgot your password, select forgot password on the login page. Follow the reset steps to reset your password.
• Try using a supported web browser: Chrome, Safari and FireFox.

• Confirm you are entering your card number correctly.
• Check the expiration date on your card.
• Make sure you are using a supported credit card.
• Subscriptions are only supported in the United States and Canada, where the camera is currently sold. More countries may be added in the future.