HomeKit

Setting up and controlling your Cync or C by GE Bluetooth Lights with HomeKit.

The C-Reach Smart Bridge is no longer manufactured or sold by GE Lighting, a Savant Company. For more information, visit End of Support.

Our development team is currently working on expanding the number of Cync products that support HomeKit and we look forward to announcing this in the future.

Enable HomeKit Control 

First, if you haven't already, pair your C-Reach and Cync/C by GE Bluetooth lights to the Cync app. 

Second, follow these instructions based on your situation:

 

If this is your first time setting up Cync/C by GE Bluetooth lights with HomeKit:
 

1. Open the Cync app and go to Settings.
2. Select Voice.
3. Select HomeKit & Siri and follow the instructions in the app.

If you have previously set up Cync/C by GE Bluetooth lights with HomeKit and want to add more:
 

1. Open the Cync app.
2. Go to the app Home where you have your C-Reach assigned.
3. Select Add Devices at bottom of your home screen.
4. Select the device type Lights or Light Strips and follow the instructions in the app.

Helpful Tips 
 

• Currently, only Bluetooth Cync/C by GE light bulbs and light strips are compatible with C-Reach and HomeKit. If you have other Cync/C by GE devices paired to your Cync App, you will need to create another app Home with the C-Reach and Bluetooth lights you want to control with HomeKit. 
• For the best experience, plug in the C-Reach close to your home Wi-Fi router. 

Troubleshooting Tips 
 

If you are having issues trying to connect your Bluetooth Cync/C by GE lights to HomeKit, here are some common solutions:
 

• Confirm your C-Reach and Cync/C by GE Bluetooth lights are paired to the Cync App.

• Distance between the C-Reach and your Bluetooth lights should be less than 25 feet apart during the setup process.

• Make sure your C-Reach is plugged in and not obstructed by furniture.

• Confirm your Cync/C by GE Bluetooth lights are powered on at the switch.

• Power cycle your lights by turning them off at the power source for 10 seconds, then turning them back on.

If your Bluetooth Cync/C by GE lights are not responding to HomeKit, here are some common solutions:
 

• Check your wi-Fi strength at the C-Reach location (you can do this by looking at the Wi-Fi signal bars on your phone)

• If you do not have a strong signal strength:

  • Move C-Reach closer to your router.

  • If you have a Wi-Fi Repeater, move it halfway between the C-Reach and your router to improve signal strength.

• Confirm the C-Reach is plugged in and not obstructed my furniture or other items.

• Make sure your Cync/C by GE Bluetooth lights are powered on at the switch.

• Check to confirm your phone is connected to your Home Wi-Fi.

• Move C-Reach or Bluetooth light close to each other.

• Power cycle your C-Reach by unplugging for 10 seconds, then plugging back in.

• Power cycle your lights by turning them off at the switch for 10 seconds, then turning back on.

• Force close and reopen the HomeKit App.