Resetting and Power Cycling Wired Switches

How to reset and power cycle all Cync wired switches.




Dimmer SwitchesOn/Off Switches
Applicable ProductKeypad Dimmer, Paddle Dimmer, Button Dimmer, Button Dimmer + Motion SensingPaddle On/Off Switch, Toggle On/Off Switch, Button On/Off Switch
Factory Reset
  • Press and hold the on/off button for 10 seconds until the LED light turns red, then let go.

OR

  • Press and hold the pinhole button behind the faceplate for 5s until the LED light turns red, then let go. The light indicator will blink blue once it is successfully reset.
  • Press and hold the on/off button for 10 seconds until the LED light turns red, then let go. The light indicator will blink blue once it is successfully reset.
Power Cycle
  • Pull the airgap switch out and push it back. See image below for reference.
  • Push in the pinhole button behind the faceplate. See image below for reference.




An illustration showing the pinhole and airgap locations for various Cync dimmers and switches. Illustration shows the switches without a faceplate. The pinholes are located on the left side of each switch. The airgap switch is location on the bottom of the buttons or paddle on the switches.  

Topics Catalog

Cync App
Account + Settings
App Control
App + Firmware Updates
Cync Products
Light Bulbs
Light Strips
Light Fixture
Plugs
Switches
Cameras + Accessories
Thermostat + Sensors
Remotes + Motion Sensor
C-Reach
Voice Integrations
Compatibility
FAQs