Wire-Free Devices FAQ

Frequently asked questions for Cync Wire-Free Devices including Wire-Free Switches, Wire-Free Remote, and Wire-Free Motion Sensor.

Jump to specific FAQs sections: 

Wire-Free Devices - General FAQs

Wire-Free Switches

Wire-Free Remotes

Wire-Free Motion Sensor 



Wire-Free Devices - General FAQs

 
Can I control Cync Wire-Free Devices out-of-home?

No, our Wire-Free devices are battery powered and can only control other Cync or C by GE devices, you cannot control them out-of-home. However, if you want out-of-home control for the Cync or C by GE devices that your Wire-Free device controls, you can enable this smart benefit by adding a Wi-Fi device to your smart home. Direct Connect Lights, Smart Plugs, Wired Switches or C-Reach Smart Bridge are Wi-Fi devices that will enable out of home control of your smart home.

Do Wire-Free Devices work with Alexa, Google and HomeKit?

No, our Wire-Free devices are battery powered and can only control other Cync or C by GE devices. You cannot control them with a voice assistant. However, if you want voice control the Cync or C by GE devices that your Wire-Free device controls, you can enable this smart benefit by adding a Wi-Fi device to your smart home. Direct Connect Lights, Smart Plugs, Wired Switches or C-Reach Smart Bridge are Wi-Fi devices that will enable out of home control of your smart home.

Can I control other smart home brands with Cync Wire-Free devices?

Our Wire-Free devices only work with other Cync or C by GE products.

Do I need Wi-Fi for Wire-Free devices?

No, Wire-Free devices only support Bluetooth connectivity and are battery operated.

Which Cync/C by GE devices do these Wire-Free devices work with?

Wire-Free Switches, Remotes and Wire-Free Motion Sensors control all Cync or C by GE devices that are assigned to the same app Room or Group. However, Wire-Free Devices are not compatible with C by GE Sol and C-Reach. 

How do I control Cync/C by GE devices with a Wire-Free Device? 

Simply assign the Wire-Free Switch, Remote or Wire-Free Motion Sensor to the same Cync App Room or Group as the Cync or C by GE devices you want to control.  

How do I change what is controlled by Wire-Free devices?

Since Wire-Free Devices will control whatever is in the same Cync App Room or Group, you can move your Cync or C by GE devices to a new or different app Room or Group. 

How many Cync/C by GE devices can they control at once?

We recommend no more than 50 devices in one Cync app Home. Therefore, you can have one Cync/C by GE Wire-Free device and 49 Cync/C by GE devices in one Cync app Home.

Can I use these Wire-Free Devices outside?

Wire-Free Devices are rated for indoor use only.

How long does the device stay awake before it goes into sleep mode?

Wire-Free Devices will stay awake for 60 seconds and then put themselves into sleep mode to conserve battery life. During sleep mode, Wire-Free devices will continue to control other Cync or C by GE devices. However, they must be awake to adjust settings including firmware updates.

How long does the device stay in setup mode?

The device is in setup mode for five minutes. If the device goes into sleep mode before you paired it to the Cync app, simply wake the device by holding the side button down until the LED light flashes blue again. 

How do I update firmware on Wire-Free devices?

Navigate to Settings > Devices > Firmware Updates. The Cync app will check for updates. If the device needs updated, you will be prompted to wake up your device and then execute the update. A firmware update is also performed (if needed) when the device is first set up in the Cync app.

 

 

Wire-Free Switch FAQs

 
What kind of battery do the Wire-Free Switches use and what is the battery life?

Wire-Free switches use one CR2032 coin battery, which has a 2+ year battery life. The indicator light on the device will display red when the battery level is below 20%.

Can I customize what the buttons on Wire-Free Switches do?

The buttons are not able to be customized at this time.

 

Wire-Free Remote FAQs

 
What kind of battery do the Wire-Free Remotes use and what is the battery life?

Wire-Free Remotes use one CR2032 coin battery, which has a 2+ year battery life. The indicator light on the device will display red when the battery level is below 20%.

Can I customize what the buttons on Wire-Free Remotes do?

The buttons are not able to be customized at this time.

 

Wire-Free Motion Sensor FAQs

 
What kind of battery does the Wire-Free Motion Sensor use and what is the battery life?

Wire-Free Motion Sensors use two AAA batteries, which have a 2+ year battery life. The indicator light on the device will display red when the battery level is below 20%.

What is the range at which the Wire-Free Motion Sensor activates from movement?
On HIGH sensitivity it's 105 degree and 6 meters. On MEDIUM sensitivity it's 95 degree and 4 meters. On LOW sensitivity it's 90 degree and 2 meters.