Cync App FAQ

 Frequently asked questions for the Cync App

Where can I download the Cync app?

The Cync app will be available in the Apple App Store and Google Play Store. 

Which mobile operating systems does the new Cync app support?

iOS 15+
Android 8+

Note: We are unable to guarantee compatibility with Beta versions of Operating Systems.

Can I still use the original C by GE app if my mobile operating system doesn’t support the Cync app?

The C by GE app is no longer supported.

Does the Cync app work with HomeKit?

Only Matter-Compatible Cync devices will work with HomeKit. For further information on Matter-Compatible Cync devices, please see the following article: https://cyncsupport.gelighting.com/s/article/Matter-FAQs?language=en_US

Can I share my Cync account with other people, and how many?

Yes, you can have guest users on your Cync account to share control over your Cync smart home. You can share your account with as many people as you'd like. 

Is the app compatible with iPads or tablets? 

The Cync app is compatible with iPads, but currently not with tablets. 

Does the app work with other smart home brands?

No, currently the Cync app is only compatible with Cync or C by GE devices. However, you can link your Cync account to Google or Alexa for voice control, which enables you to control Cync or C by GE devices alongside products from other smart home brands.

Where can I set a schedule for my Cync devices? 

You can create a schedule by first tapping Routines in the top right corner of your home screen, and then tapping the Schedules tab. The plus button on the top right corner will start the Schedule creation process. You can then choose to schedule a scene or individual devices. 

How many smart devices can I set up in the Cync app?

You can have up to 50 Cync devices in one app Home Location. If you have more than 50 Cync devices, we recommend separating your devices into two app Home Locations.

Can I change the email address associated with my Cync Account?

Cync app users are able to change the email address being used for their Cync Account as long as they have access to the email address currently in use. To do so, navigate in the Cync App to Settings > Users > Manage Profile.

Can I configure my Cync devices out-of-home?

No, Cync devices require your mobile device to be connected to local WiFi or have a nearby bluetooth connection to be configured.

Can I share access to my Cync smart home with other people in my house? 

Yes, you can invite guest users to have access and control over your Cync smart devices. Guest users will be able to control devices, but will not be able to configure your smart home. Meaning they cannot edit any of your scenes, schedules, or account settings. 

Can I sign into my account from multiple devices at once? 

Yes, you can sign into your Cync account on multiple devices at the same time. 

Can I view and control my Cync smart home from a desktop computer? 

No, but you will be able to log into your Cync account from gelighting.com/smart-home to access your Cync Indoor Camera subscriptions. 

Is the Cync app compatible with iPads or tablets?

The Cync app is compatible with iPads. Currently, it is not compatible with tablets. 

 

What is the difference between a Room and Group? 

Rooms and Groups allow you to organize your Cync smart home and decide what devices you want to control at the same time. When you create a Room, you have the option to create a Group within that Room for even more customized control. 

Rooms: Assigning Cync devices to a Room will allow you to control all the Cync devices assigned to that room at the same time. For example, when turning devices ON or OFF from the Room tile in the app will turn all devices in that Room, and Groups within that Room ON or OFF. Also, if you have a Wire-Free Remote assigned to a Room, and you press the ON button, it will turn all the devices in that Room, and Groups within that Room ON. 

Groups: Creating a Group within a Room allows you to control a set of devices together but separately from the whole room. For example, assign your table lamps and a smart switch to a Group to control them independently without affecting the other smart devices in the same Room. 
Learn more about Room and Group Control. 

Why does the Cync app require Location Services to be turned on?

Location services are required so the Cync app can connect with other Cync devices in range via Bluetooth. It is also required so the app can pair with your local time zone for the Scenes and Schedules feature. 

 

Moving from the C by GE App to the Cync App

If I’m an existing C by GE user, is there anything I need to do to transfer my devices and account to the new app?

The Cync app requires that your phone is using iOS 14+ or Android 8.0+. Update your C by GE app to the newest version, from the App Store or Google Play Store. If you have auto updates enabled, this will happen automatically.

Will all my existing C by GE Devices, Locations, Rooms, Automations and Scenes save when I download the Cync app?

Yes, all of your current settings will transfer over to the new Cync app when you update.

Will all C by GE devices work in the new Cync app?

Yes, all current C by GE devices will continue to work in the Cync app.

I already linked my C by GE account with Alexa or Google for voice control. Will it still work?

Yes, all C by GE products linked with Alexa and Google for voice control will continue to work just as they do today, with no need to take action. You will not need to re-link or add a new skill for Cync products either – they’ll use the same connection you already have with C by GE for voice control. The only thing that will change over time is the branding of the skill or linked accounts inside the Alexa and Google Home apps.

I had schedules saved in the C by GE app. Where can I view them in the Cync app? 

We've simplified how you create and save Scenes and Schedules. After logging into the Cync app, tap Routines in the top right corner of your home screen. You can see your schedule by pressing the Schedules tab on the bottom right of the screen