Setting Up Cync Light Bulbs

How to connect your Cync Bluetooth and Cync Direct Connect smart light bulbs to the Cync app.

If you want to set up your Cync and C by GE Smart Light Bulbs directly to the Google Home app (not using the Cync app) follow these Google Seamless Set Up instructions.

Quickly navigate to a specific section by selecting a link below.

Connecting Light Bulbs to the Cync App

Follow these steps to setup your Smart Lights in the Cync app:

1. Open the Cync app.
2. Select Add Devices in the Cync app.
3. Select the device type Lights and follow the instructions on the app screens.

NOTE: If you are connecting a Cync Dynamic Effects Smart Light Bulb you will have the opportunity to test Cync's new Light Show features. At the end of the commissioning process, you will be prompted with a Introducing Light Shows page. Selecting the Rainbow icon at the bottom of the page will give you a preview of just one of the many premade lights shows. For more information on Light Shows, Music Sync and Segment Control see Cync Light Shows and Music Sync.

Helpful Hints

• Confirm your Cync app is on the most recent version by navigating to the App Store or Google Play Store and searching for ‘Cync.’ If there is an update available, tap Update.
• Make sure Bluetooth is enabled on your phone during setup.
• If you are connecting Cync Direct Connect light bulbs, because they require Wi-Fi, make sure your internet is connected and properly functioning.
• If this isn't your first time attempting to set up this light bulb, you may need to factory reset the light.
• Cync Bluetooth and Direct Connect light bulbs can be used with Alexa and Google voice assistants. For more information on setup and control, please refer to these articles: Using Alexa with Cync or Using Google with Cync.
• For assistance with controlling your Cync Bluetooth or Direct Connect light bulbs, refer to this article: Controlling Cync Light Bulbs.

Troubleshooting Tips

• Make sure the light bulb is powered on at the switch.
• Power cycle the light bulb by turning the light off at the light switch or outlet for 30 seconds, then turn back on.
• Go to Bluetooth within your phone’s Settings and toggle Bluetooth off and then on again.
• In some instances, having other Bluetooth devices (like a Smart Watch, Headphones or Speakers) paired to your phone could cause interference. Disconnect these devices during set up of your Cync lights. You can reconnect after setup is complete.
• Factory Reset the light bulb.

• Manually type in your SSID and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.
• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the light location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move light closer to your router. If you have a Wi-Fi Repeater, move it halfway between the light and your router to improve signal strength.

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. C by GE is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync and C by GE products are compatible with this situation for most routers.
• Check your Wi-Fi strength at the light location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move light closer to your route. If you have a Wi-Fi Repeater, move it halfway between the light and your router to improve signal strength.
• Confirm you have the correct Wi-Fi network and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider