Setting Up Cync Indoor Cameras

How to connect your Cync Indoor Camera to the Cync app

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Connecting Indoor Cameras to the Cync App

Follow these steps to set up your Indoor Camera in the Cync app:

1. Plug in the Indoor Camera within range of your Wi-Fi router.
2. Open the Cync app.
3. Select Add Devices in the Cync app.
4. Select the device type Camera and follow the instructions on the app screens.

As you're pairing your camera to the app, you will have the option to share the camera's live feed and recordings with Guest users. You can add new Guest Users and update permissions under Settings at any time. 

Review, save and share clips with Cam Cync, and/or to a microSD card (sold separately).

Helpful Hints

• Make sure you are connecting to the 2.4GHz band on your Wi-Fi router. The Indoor Camera is not compatible with 5GHz networks. iOS users will need to connect their phone to a 2.4GHz Wi-Fi network during setup.
  • For users with a router that combines both the 2.4GHz and 5GHz bands into a single SSID, just connect to that SSID and the camera will automatically use the 2.4GHz band.
• Be sure the camera is in setup mode. The LED indicator will blink blue when it’s in setup mode. If the LED light is not blinking blue during setup, take a paper clip and insert into the reset pinhole on the back of the camera. Press and hold down for 3 seconds to reset the device. 
• If this isn't your first time attempting set up, you may need to factory reset your device.

Troubleshooting Tips

• Confirm that your Camera is plugged in and powered on.
• Ensure the Camera is still in setup mode; the LED indicator will be blinking blue.
• Check that the Camera Privacy Shutter is not engaged.
• If you haven't already, remove the plastic film over the camera lens.
• Hold your phone about 6 inches in front of the Camera lens when the QR code is displayed.
• Set your phone brightness to 30%-50%.
• Move the camera to a dark room to reduce ambient lighting.
• Power cycle the Camera by unplugging it, then plugging it back in. 
• Clean the camera lens.
• Factory Reset the Camera.

• Manually type in your SSID and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.
• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move the indoor camera closer to your router. If you have a Wi-Fi Repeater, move it halfway between the camera and your router to improve signal strength.

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move the indoor camera closer to your router. If you have a Wi-Fi Repeater, move it halfway between the camera and your router to improve signal strength.
• Confirm you have the correct Wi-Fi network and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

• Confirm that your Camera is connected to the Cync app.
• Ensure that the Camera Privacy Shutter is not engaged.
• Check the Wi-Fi signal strength. If there is a weak connection, you may have to move the Camera closer to the router.
• Force close the Cync app, and re-open it. Try accessing the live stream again.
• Power cycle the Camera by unplugging it, and then plugging it back in.

• Confirm that your Camera is connected to the Cync app.
• Make sure you are getting a feed in the live stream.
• Ensure that Detection Events are enabled. If they are, check if Detection Schedule is disabled.
• Ensure that Motion Events are enabled. If they are, increase the Detection Sensitivity for motion and sound as applicable.
• Power cycle the Camera by unplugging it, then plugging it back in.
• Review storage size used for your Camera, and confirm that the storage is not full.

• You can flip the Camera orientation if it was mounted upside down. From the Cync app Home screen, navigate to Cameras > Settings > Camera Settings and select Flip Video.

• Ensure that Record Audio is enabled by navigating to Cameras > Settings > Camera Settings > Record Audio.
• Make sure the audio is up on the phone or tablet.
• Confirm that the phone or tablet is not connected to any Bluetooth devices that it may be broadcasting audio to. If so, disconnect from Bluetooth.