Setting Up Cync Wafer Downlights

How to connect your Cync Wafer Downlights to the Cync app.

Before starting setup, the Wafer Downlights must be installed. Visit the Installing Wafer Downlights article for step-by-step instructions.

Connecting Wafer Downlights to the Cync App

Follow these steps to set up your Wafer Downlights in the Cync app:

1. Turn on the Wafer Downlights.
2. Open the Cync app.
3. Select Add Devices in the Cync app.
4. Select the device type Wafers and follow the instructions on the app screens.

Helpful Hints

• Confirm your Cync app is on the most recent version by navigating to the App Store or Google Play Store and searching for ‘Cync.’ If there is an update available, tap Update.
• Make sure Bluetooth is enabled on your phone during setup.
• Since the Cync Wafer Downlights require Wi-Fi, make sure your internet is connected and properly functioning.
• If this isn't your first time attempting to set up this wafer downlight, you may need to factory reset the light.
• Cync Wafer Downlights can be used with Alexa and Google voice assistants. For more information on setup and control, please refer to these articles: Using Alexa with Cync or Using Google with Cync.

Troubleshooting Tips

• Make sure the wafer downlight is powered on at the switch.
• Power cycle the wafer downlight by turning the light off at the light switch or outlet for 30 seconds, then turn back on.
• Go to Bluetooth within your phone’s Settings and toggle Bluetooth off and then on again.
• In some instances, having other Bluetooth devices (like a Smart Watch, Headphones or Speakers) paired to your phone could cause interference. Disconnect these devices during set up of your Cync lights. You can reconnect after setup is complete.
• Factory Reset the wafer downlight.

• Manually type in your SSID and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.
• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the light location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move light closer to your router. If you have a Wi-Fi Repeater, move it halfway between the light and your router to improve signal strength.

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the light location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move light closer to your router. If you have a Wi-Fi Repeater, move it halfway between the light and your router to improve signal strength.
• Confirm you have the correct Wi-Fi network and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

• Ensure none of the connection wiring is loose
• Ensure nothing is sitting on top of the wafer or junction box
• Ensure the number of wafers on the circuit does not exceed the maximum wattage of the switch in use