Controlling Outdoor Cameras

You can control your Cync Outdoor Camera the Cync app to monitor your home with ease.

Quickly navigate to a specific section by selecting a link below.

Cync Outdoor Camera Controls and Buttons

Outdoor Battery Powered Camera

Outdoor Wired Camera

How to Control Cync Outdoor Cameras with the Cync App

• You can access all of your cameras from the home screen. Navigate to a specific camera to view its live feed and control options.
  
  

• HD/SD/Auto: Select high definition, standard definition, or auto definition.
• Full Screen Mode: Expand the camera video to appear across your device's entire screen. This screen will allow you the same control as the previous screen. Select the same button again to minimize.
  
  
• Audio: Mute or enable the audio for the video. When muted recordings will not have audio.
• Two-Way Voice: Allows you to use your device to send audio to the camera. Audio can be heard from the camera in the room that it is located in.
• Recording: Select this button to start a recording. Select the same button to end the recording.
• Camera: Take a screenshot of the current video. This will be saved to your camera roll on your device.
• Pinch and Zoom: Use your fingers on the camera to pinch and zoom. This allows you to view certain areas of your feed closer than they normally appear.

Troubleshooting Tips

• Confirm that your Camera is plugged in and powered on.
• Ensure the Camera is still in setup mode; the LED indicator will be blinking blue.
• If you haven't already, remove the plastic film over the camera lens.
• Hold your phone about 6 inches in front of the Camera lens when the QR code is displayed.
• Set your phone brightness to 30%-50%.
• Move the camera to a dark room to reduce ambient lighting.
• Power cycle the Camera by unplugging it, then plugging it back in. 
• Clean the camera lens.
• Factory Reset the Camera.

• Manually type in your SSID and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.
• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move the outdoor camera closer to your router. If you have a Wi-Fi Repeater, move it halfway between the camera and your router to improve signal strength.

• Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
  • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
• Confirm you are on a 2.4 GHz network. Cync is not compatible with 5 GHz networks. Some routers will combine the 2.4GHz and 5GHz bands into a single SSID. Cync devices are compatible with this situation for most routers.
• Check your Wi-Fi strength at the camera location (you can do this by looking at the Wi-Fi signal bars on your phone).
  • If you do not have a strong signal strength, move the outdoor camera closer to your router. If you have a Wi-Fi Repeater, move it halfway between the camera and your router to improve signal strength.
• Confirm you have the correct Wi-Fi network and password. If you do not remember your credentials for your Wi-Fi Network, contact your Internet Service Provider.

• Confirm that your Camera is connected to the Cync app.
• Ensure that the Camera Privacy Shutter is not engaged.
• Check the Wi-Fi signal strength. If there is a weak connection, you may have to move the Camera closer to the router.
• Force close the Cync app, and re-open it. Try accessing the live stream again.
• Power cycle the Camera by unplugging it, and then plugging it back in.

• Confirm that your Camera is connected to the Cync app.
• Make sure the Micro SD card is fully inserted and seated properly in the slot.
• Make sure that the Wi-Fi signal is strong.
• Force close the Cync app, and re-open it. Try accessing the live stream again.
• Power cycle the Camera by unplugging it, and then plugging it back in. (For battery operated cameras, remove and then replace the battery.)

• You can flip the Camera orientation if it was mounted upside down. From the Cync app Home screen, navigate to Cameras > Settings > Camera Settings and select Flip Video.

• Ensure that Record Audio is enabled by navigating to Cameras > Settings > Camera Settings > Record Audio.
• Make sure the audio is up on the phone or tablet.
• Confirm that the phone or tablet is not connected to any Bluetooth devices that it may be broadcasting audio to. If so, disconnect from Bluetooth.